What to do if you are still being charged after canceling Ondoku

I cancelled my Ondoku subscription, but I'm still being charged and the withdrawals are continuing...

In such a case, please check these three things first.

1. Do you have multiple accounts for Ondoku?
2. Did you cancel right before the renewal date, causing a timing mismatch with the withdrawal?
3. Are you sure the charge is from Ondoku?

We will explain each in detail.

1. Do you have multiple Ondoku accounts?

This is the most common cause of "I was charged even though I cancelled."

I logged into Ondoku and cancelled, but...

When I logged into my Ondoku account, it was correctly set to the "Free Plan," but a withdrawal still occurred!

While you might think that...

In most cases, it turns out that you actually had multiple Ondoku accounts.

1. A@mail (Free account)
2. B@mail (Account with a paid plan subscription)

Let's say this is the case. When we investigate after receiving an inquiry, we often find:

• You intended to cancel the subscription on A@mail (Free account), but you actually just performed the account deletion/withdrawal process.
• You had forgotten about the existence of B@mail (the account with the paid plan).

This is the situation in most instances.

Please check if you own multiple accounts.

To avoid such confusion, Ondoku asks that you refrain from owning multiple accounts (e.g., a free account plus a paid account).

If you create multiple accounts to hold multiple paid plans, we ask that you manage your accounts thoroughly.

• * Owning multiple free accounts is a prohibited action.
• * Owning multiple paid accounts is allowed.

2. Did you cancel right before the renewal date, causing a timing mismatch with the withdrawal?

In Ondoku, the usage fee for the next 30 days is withdrawn on the renewal date.

Even if the withdrawal occurs at exactly 12:00 on the renewal date, there may be a time lag of several hours for the withdrawal notification to reach your card.

If you do not need to renew for the next period, please cancel by the renewal date.

After cancellation, you can continue to maintain and use the contracted plan until the next renewal date.

We do not recommend cancelling at the last minute before the renewal date, as the next payment may still be processed.

3. Are you sure the charge is from Ondoku?

Sometimes, seeing a withdrawal of about 1,000 to 3,000 yen on your credit card statement leads you to think, "This must be the withdrawal for my Ondoku usage fee!"

However, upon investigation, it sometimes turns out that it is not actually a charge from Ondoku.

On your credit card statement, charges will appear under names such as:

• ST*Ondoku3
• PAYPAL*ONDOKU SAN

Additionally, for contracts made after June 2023, Ondoku sends invoices via Stripe.

Please check the biller information on the invoice.

How to inquire with Ondoku regarding billing

If you cannot resolve the billing issue after checking these three points, please contact Ondoku via the Inquiry page.

Ondoku Customer Support responds within 24 hours on business days.

Please understand that replies may be delayed if they fall on weekends, holidays, or business closures.

When making an inquiry:

• Ondoku ID (Email address):
• Billing information: (Invoice number, receipt number, transaction ID, transaction date, etc.)
• Attach documents or screenshots that show the charge

Providing the above information will speed up the investigation and resolution of the billing cause.

Nothing makes us happier at Ondoku than being of service to you, our user.

Please take this opportunity to contact Ondoku Customer Support.

We will do our absolute best to support you.

How to cancel Ondoku

Ondoku can be cancelled at any time within the contract period.

Credit card and debit card payments are recurring charges with automatic renewal.

You cannot cancel only the automatic renewal. If you do not wish to continue, please complete the cancellation procedure.

Cancellation is possible 24 hours a day, 365 days a year.

1. After logging in, access Settings.
2. Click "Cancel."
3. To cancel, enter the reason for cancellation and click "Submit."

This completes the cancellation.

You can find easy-to-understand cancellation steps with images here.

How to cancel (unsubscribe from) the Ondoku Paid Plan | Text-to-Speech Software Ondoku

We explain how to cancel (unsubscribe from) the Ondoku Paid Plan with images.

Ondoku Refund Policy

Ondoku's refund policy is as follows.

Refunds: Due to the nature of the product, we cannot accept refunds or cancellations.

About mid-term cancellation: Even if you cancel in the middle of a month, a full month's fee will be charged, and no refunds, including prorated refunds, will be provided.

■ AI voice synthesis software "Ondoku"

"Ondoku" is an online text-to-speech tool that can be used with no initial costs.

• Supports approximately 50 languages, including Japanese, English, Chinese, Korean, Spanish, French, and German
• Available from both PC and smartphone
• Suitable for business, education, entertainment, etc.
• No installation required, can be used immediately from your browser
• Supports reading from images

To use it, simply enter text or upload a file on the site. A natural-sounding audio file will be generated within seconds. You can use voice synthesis up to 5,000 characters for free, so please give it a try.

Text-to-speech software "Ondoku" can read out 5000 characters every month with AI voice for free. You can easily download MP3s and commercial use is also possible. If you sign up for free, you can convert up to 5,000 characters per month for free from text to speech. Try Ondoku now.

HP: ondoku3.com
Email: ondoku3.com@gmail.com