Text-to-Speech, Ondoku Frequently Asked Questions (FAQ)

FAQ

About use

Is Ondoku free to use?

Yes, you can use a fixed number of characters to read aloud for free each month. If you want to read out a lot, please consider a paid plan.

When is the character count updated?

For free members, the number of characters will be updated 30 days after membership registration. For paid plans, payment and renewal will be done at the same time 30 days after the first payment. About when the number of characters in Ondoku is updated and how to check the remaining number of characters

Is there anything I have to do when using it for free?

Yes, please be sure to give credit when using audio data for free. Please be sure to subscribe to a paid plan when using it for items that cannot be credited (such as answering machine service).

How should credit notation be done?

Please write so that the voice you are using is Ondoku. For details, please refer to "Ondoku's credit notation method. Notation examples and points to note."

Do I need to install it?

No, no installation required. Since it can be used on a web browser, it can be used anytime, anywhere as long as there is an internet connection.

Do you have an app?

We are currently considering app compatibility. For Android devices, you can use it like an app by "Add to Home". For more information
iPhone: How to make it easy to use from the home screen like an app on iPhone [no installation required]
Android: See "How to install Ondoku [Android device]" .

Can I use it for free or for commercial use?

Yes, it can be used commercially, but it may not be possible depending on how you use it. Also, if you are on the free plan, be sure to include credits. In addition, there are some prohibited acts , regardless of whether they are free or paid, so please check in advance. For more information, please check commercial use and prohibited matters .

Do I have to subscribe to a paid plan if I want to use it on a profitable YouTube?

No, there is no obligation to subscribe to a paid plan. Decide on a plan based on the number of characters you want to use, whether or not you make money.

Can one person (one company) own multiple accounts?

Ondoku does not allow multiple free accounts. If you have a paid account, you can have more than one. See here for details.

Is it okay to use it in any way?

No, there are some usages that are prohibited, so please be sure to check the prohibited acts in advance. For more information, please check commercial use and prohibited matters .

I can't log in to Ondoku.

See here for what to do if you can't log in.

A reading error has occurred and cannot be read aloud. What should I do?

The response differs depending on how the error is generated. For details on how to deal with it, please refer to "An error occurred in Ondoku, but you don't know what to do" .

Will the types of voices increase with the paid plan?

No, the number of voice types will not increase.

How do I purchase a paid plan?

You can purchase from the price page. For details, please refer to " How to purchase Ondoku's paid plan (Basic/Value/Premium/Business) ".

If I purchase a paid plan, will the number of characters (paid plan) be reflected immediately?

Yes, in the case of payment by credit card, debit card, or bank transfer via PayPal, it will be reflected in about 1-3 minutes after purchase.
If you close the payment screen in the middle and get a redirect error, the reflection will not work.
If you can't see the plan reflected even after a few minutes after purchase, please contact us from inquiry. We will respond manually (in that case, it will be handled within 24 hours)

I used up all the characters while subscribing to a paid plan. What if I want to purchase additional characters?

Please cancel your current plan and subscribe to the desired plan again from the price plan page.

I want to cancel the recurring billing of the paid plan.

You can cancel at any time from the settings page after logging in. After cancellation, the contracted plan will be maintained until the next renewal date. For details, please refer to " How to cancel (cancel) the paid plan of Ondoku ".

I want to cancel my annual contract paid plan. What should I do?

Annual contracts do not automatically renew. If you do not want to continue or want to cancel, you will be transferred to the free plan as soon as the expiration date ends. Please be assured that no special procedures are required.

I want to withdraw, what should I do?

After logging in to Ondoku, please unsubscribe from the "Unsubscribe" button on the setting screen. Please note that you will not be able to log in to Ondoku again after unsubscribing. Also, once you unsubscribe, you will not be able to re-register with your current email address.
Click here for details " How to withdraw from Ondoku and delete your account "

About audio file download

Can I specify the format of the downloaded audio file?

Only MP3 and WAV formats are supported. WAV format can be downloaded from history.

Can I download by specifying the sampling rate and bitrate?

No, I can not. It can be done with external online tools and software, so please make adjustments there.

Is it possible to publish, distribute, or sell audio that reads out text written by others?

The act of using without the author's permission is not legally permitted. Be sure to obtain permission or consent from the author before publishing, distributing, or selling.

Can I use the downloaded files freely?

Ondoku has prohibited actions . Please use it in a way that does not violate prohibited acts .

The downloaded audio file does not play well.

Here 's how to fix the problem that audio files are not playing properly when downloaded and cannot be downloaded.

My favorite voice that I used to use was gone. Why?

Voices may be removed without notice from the text-to-speech engine used. This is a problem that cannot be handled by our service. The types of audio that have been deleted so far are ・1 Danish ・1 English (United Kingdom).

Will unused characters carry over to the next month?

The number of unused characters will be reset every month and will not be carried over to the next month.

About reading and functions

An error occurred when I tried to read a long sentence of about 20,000 characters. Can you read out long sentences?

It is recommended that the number of characters that can be converted at one time is less than 10,000 characters.
Anything higher than that will not prevent you from reading aloud, but it will be more likely to cause server errors. When reading long sentences, divide them into several parts and read them aloud.

I would like to make the spacing between sentences a little longer, how can I do that?

For precise control, use SSML (Speech Markup Language). How to use the tag
Instructions on how to use SSML can be found here.
How to adjust the interval and blank time

I get an error when using SSML. what is the reason?

There are various causes. Here are the main errors and how to avoid them.
Common errors and workarounds when using Speech Markup Language (SSML)

Cannot read out. why?

There are various reasons for the error.
・Not plain text (no formatting) ・There is a problem with the usage environment,
・There are extra symbols,
・Too long (more than 10,000 characters)
・Contains characters that cannot be read aloud,
- Exceeding 3000 characters when using SSML,
Errors may occur depending on the customer's network environment and the browser used. Even with the same sentence, it may be possible to read it normally if you wait a little while and read it again.
If you get an error in Ondoku and don't know what to do

If I delete the reading history, does the data also disappear from the server?

Yes, deleting past readings from the history will delete the text read from the server and the generated audio data. Please see here for details such as notes on the history deletion function.

How long is the data I read aloud retained?

For free members, 1 month data is kept on the server. If you are a paid member, you can delete the data from the server by deleting it yourself from the history. Please see here for details such as notes on the history deletion function.

How are characters counted? what if it's in english?

1 character is counted as 1 character. Characters are counted when you press the read aloud button. It doesn't matter if it's downloaded or not.
In the case of English, each letter of the alphabet is counted. For more information on Ondoku's character count method, click here! What about punctuation? English is? Chinese? how do you count Please refer to the.

I don't understand because the language I want to read is not displayed in Japanese. Do you speak Myanmar language? Do you have a list?

There is Myanmar language.
Each language that can be read is displayed in the local language. Please refer to the article below for the list displayed in your country.
List of languages read aloud by Ondoku, List of languages displayed on HP

Can the intonation be adjusted?

Intonation cannot be adjusted due to the characteristics of the text-to-speech engine used.

Where can I check the number of characters that can be read aloud?

After logging in, please check your history .

What is "300 images" written in the price plan?

It is the number of sheets that can be used for the image reading function. The image-to-speech function is "a function that reads characters from images and reads them aloud". This function is recommended for those who want to read aloud from an image immediately without having to transcribe it.
You can check here for details on how to use it. Image → How to use the text-to-speech function

Are there any features like favorites for frequently used speakers and settings?

Yes, please use "Speaker registration" in the conversation function. Speaker registration allows you to register language, voice, speed, pitch and recall instantly.

What is Conversation Feature?

The conversation function is a function that allows you to create voices that allow multiple speakers to interact.
This is a very convenient function for voicing conversations between two or three people, or for voicing multiple languages such as Japanese and English at once.
You can check the detailed usage and the actual voice from here.
How to use Ondoku's conversation/dialogue feature

Where can I contact you?

Please check the contact page and contact us. Inquiries are accepted only by email.
In the inquiry, we answer inquiries about how to use the Ondoku service, how to deal with errors and bugs, opinions, etc.
We will not reply to inquiries that are not directly related to the use of this service.

About payment

What are the paid plans?

・Basic plan (200,000 characters/month): 1,078 yen including tax (980 yen)/month ・Value plan (450,000 characters/month): 2,178 yen including tax (1,980 yen)/month ・Premium plan (1 million characters/month) : 3278 yen including tax (2980 yen)/month Business plan (for business)
And so on. Please see the price plan for details.

Is there a minimum usage period?

There is no minimum usage period (contract period). You can cancel anytime.

Please tell me how to cancel.

You can easily cancel the paid plan by logging in to Ondoku, clicking Settings → Cancellation , and applying for cancellation. You can cancel your subscription anytime within 24 hours.
The easy-to-understand cancellation method with images is shown on this page.

I would like the pricing plan to be based on the number of downloads, not on each read aloud.

The text-to-speech engine used in this service incurs costs each time the text is read aloud. Therefore, it is not possible to make a plan that charges for each download.
Please do not count the number of characters when correcting

What are the payment methods?

We offer credit card payment, debit card payment, and bank transfer using PayPal.
Estimates and invoices are issued and bank transfers are only available for annual contracts.

What is PayPal?

PayPal is a simple and secure payment, remittance, and remittance request service used by over 300 million people worldwide.
See here for details.

What is a business plan?

It is a plan that exempts some of the prohibited acts from responsibility, and can be used for embedding in products, use in broadcast media, use in commissioned work, use in items to be sold, etc.
See here for details on costs.

I don't know which is the best paid plan. teach me please.

Text-to-Speech | Ondoku's free plan and paid plan Here are some tips for choosing the best one.

I want to change my paid plan. What should I do?

Please cancel your current plan and subscribe to the desired plan again from the price plan page.

What happens to the number of characters that can be used after canceling the paid plan?

The current number of available characters will be retained for 30 days after the last payment. Then it resets to 5,000 characters.

After canceling the paid plan, I withdrew from Ondoku. Why can't I log in?

Once you unsubscribe, you will not be able to log in to Ondoku again with the unsubscribed account. If you wish to continue using the service, please do not withdraw.

Can I get a quote/invoice?

We only issue quotations and invoices if you wish to pay by bank transfer for an annual contract. Only Japanese is supported.
Estimates and invoices can be easily issued by the user. For details on how to issue an estimate/invoice, please refer to the article below.
Ondoku Quotation/Invoice Issuance Method

I have created multiple invoices. How can I delete it?

Customers cannot delete or cancel invoices. If you have created multiple invoices by mistake, please contact us to request deletion.

Can I get a receipt?

We issue receipts by the following issuing methods for each payment method. Regarding the receipt, the issuing method differs depending on the payment method. Learn more about receipts here .

Are you a qualified billing business?

Yes, it is. Please check here for details.
Notification of Eligible Invoicing Business Registration Number

After canceling the paid plan, can I still use the voice as a free member?

It depends on your contract details.
In the case of a normal paid plan, even if the voice data was created during the paid plan period, credit notation is required for continued use. If you cannot give credit, please stop using the audio data. If you can credit later, you can continue to use it by crediting.
In the case of the business plan , the voice data created during the subscription period can be used as is without credit notation.

About corporate use

Can it be used by corporations as well?

Yes.

I would like to know more. Can I contact you by phone or hold a web conference?

I'm sorry. Inquiries are accepted only by email.

Could you please fill out the security sheet?

Yes. It is possible. There are two ways to fill out the security form.
1. Please refer to the security check sheet completed by our company and fill it out by yourself.
2. If we need to confirm the contents or fill in the form, we will do so for a fee.
Please check here for details such as confirmation of completed sheets and fees for paid options.
Could you please fill in the answers on the security form?
You can read more about security in this article.
What about Ondoku security? Answer in detail about server etc.

Could you please mail the documents?

I'm sorry. Not all documents are mailed. Only those with a paid plan can fill in some documents by sending PDFs. In addition, we may refuse multiple documents or documents that do not correspond. Please note.

Can you provide the logs?

We will provide the logs if there is a court warrant.
We do not provide logs in any other way.

Are the usage methods, rules, and fees different for corporations and individuals?

Whether it is a corporation, a sole proprietor, or an individual, the usage method, rules, and fees are the same.

What kind of companies are using it?

Manufacturers, advertising agencies, web production companies, system development companies, online shop operators, consultants, professionals, housing/real estate, restaurants, education, universities, local governments/public organizations, general organizations, etc. It is used by various companies. Not only large companies with tens of thousands of employees, but also many small and medium-sized enterprises and small businesses have introduced it.

Can I use it for company and product explanation videos and PowerPoint presentations?

Yes, it is okay. However, in the case of the free plan, please be sure to credit notation.

How should credit notation be done?

Please write so that the voice you are using is Ondoku. For details, please refer to "Ondoku's credit notation method. Notation examples and points to note."

How many people can use one account for corporate use?

When sharing accounts among employees, you can log in to a total of 10 terminals with one account. You can also log in at the same time.

Can I use it for free or for commercial use? What is the difference between being a corporation and being an individual?

Yes, it is okay. The usage method is the same for both individuals and corporations. However, in the case of the free plan, please be sure to credit notation. In addition, there are some prohibited acts , regardless of whether they are free or paid, so please check in advance.

Which plan is best for you?

Here are some tips for choosing the best free plan or paid plan. If you have any questions, please contact us by filling in the " Inquire about plans and usage " template.

Can it be used for contract work as well?

You can't do this with the free plan or regular paid plans. If you have a business plan , you can use it for contract work.

I would like to use it for only a few months, but would it be possible to pay by bank transfer?

For several months, please use bank transfer via PayPal payment. If you cannot use PayPal, we only accept bank transfers for annual contracts.

Can I get a quotation?

It is issued only to those who wish to make an annual contract. See here for details.

Can I get an invoice?

It is issued only to those who wish to make an annual contract. See here for details.

Are you a qualified billing business?

Yes, it is. Please check here for details.
Notification of Eligible Invoicing Business Registration Number

Do you have an agency?

is not. This is a direct contract between the user and our service.

Please tell me the operator information.

Information that can be disclosed is posted on the Specified Commercial Transaction Law display page.

Please tell me the homepage of the company you operate.

Here is the homepage of the operating company. " Mr. Co., Ltd. " The information that can be disclosed is posted on the page of the Act on Specified Commercial Transactions . No other information has been made public.