How to handle login issues on Ondoku. Error message: "Please enter the correct email address and password."

Hello, this is Ondoku.

Actually, on September 11, 2020, Ondoku was introduced by Mr. Narita of the famous YouTube channel, Douga Fan!

As the creators of the service, we are very happy to be introduced by someone in this way.

It also makes us happy to see Ondoku being introduced on Twitter, note, and other platforms.

The video by Mr. Narita from Douga Fan is very easy to understand and explains Ondoku's functions and usage from scratch.

• I want to know what Ondoku is
• I want to start using Ondoku
• I want to know how to register as a member

This video is perfect for those people. Please take a look.

Cannot log in to Ondoku

Well then, today we received an inquiry like this.

I registered as a member on Ondoku, but for some reason, I cannot log in.

I have reset my password many times, but I still cannot log in. What should I do?

If you have registered as a member but cannot log in successfully,

"Please enter a correct email address and password. Both fields are case-sensitive." will be displayed.

If you cannot log in despite having registered properly, there are mainly four possible causes for the error.

1. Email address is incorrect
2. Password is incorrect
3. Both email address and password are incorrect
4. The link (URL) is incorrect

We will explain in detail.

Email Address/Password Issues

1. Email address is incorrect
2. Password is incorrect
3. Both email address and password are incorrect

In these cases, the problem can be solved by resetting the email address or the password.

You can reset your password from the following page.

Ondoku Login Password Reset

1. Enter the email address you used to register with Ondoku
2. Click Change
3. A password reset URL will be sent from Ondoku to the specified email address
4. Click the URL and reset the password.

I reset my password but didn't receive an email

If you do not receive a password reset email like the one shown above, there is a possibility that your membership registration was not completed.

If you haven't registered as a member in the first place, let's start with member registration.

Register for free Ondoku membership

The link (URL) is incorrect

The Ondoku URL is a URL starting from

https://ondoku3.com

. Please be careful of similar sites.

Also,

• Free member temporary registration emails
• Password reset emails

The URLs in these will become invalid after a certain period of time, and "503" will be displayed on the page.

In that case, please enter "https://ondoku3.com" to access the site.

I tried everything but still cannot log in to Ondoku

• I tried registering as a member again but it didn't work
• I tried resetting my password but it didn't work

If it still doesn't work after trying these, there are two more things we would like you to try.

Please try to log in using

1. A different browser (Chrome, Firefox, etc.) or
2. A different device (smartphone, PC, tablet, etc.)

and see if it works.

Even so, even then, you cannot log in!

If you cannot log in after trying all of this, there may be some kind of failure occurring on the Ondoku website.

We apologize for the inconvenience, but please contact Ondoku customer support.

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• No installation required, can be used immediately from your browser
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Text-to-speech software "Ondoku" can read out 5000 characters every month with AI voice for free. You can easily download MP3s and commercial use is also possible. If you sign up for free, you can convert up to 5,000 characters per month for free from text to speech. Try Ondoku now.

HP: ondoku3.com
Email: ondoku3.com@gmail.com