If an error occurs in Ondoku and you don't know what to do

When using Ondoku, errors sometimes occur and it may not be able to read aloud.

Errors may occur due to the network environment or the browser being used.

Even with the same text, it may read aloud normally if you try again after waiting a while.

However, once an error occurs, the text you want to read might fail to be read properly and result in errors multiple times.

What is the cause of the error? Troubleshooting methods by type

There are two main causes for errors:

1. When there is a problem with the text to be read
2. When there is a problem with the usage environment

We will introduce the solutions for each in detail.

1. When there is a problem with the text to be read

Recommended character count

Ondoku has a recommended character count; if you exceed that number of characters, reading errors are more likely to occur.

• Normal: 5,000 characters
• When using SSML: 3,000 characters

are the recommended character counts.

Text as the cause of the error

• Not plain text (unformatted text)
• Too long (above the recommended character count)
• Contains symbols
• SSML is incorrect

These are major causes of reading errors. Here are the solutions for each.

Solutions when the text is not plain text (unformatted text)

Ondoku cannot read text that includes formatting.

Please be sure to convert it to plain text before reading.

When pasting,

• Paste as plain text

select this option, or use the following shortcut keys to paste.

• Win: Control + Shift + V
• Mac: Command + Shift + V

• Word
• PowerPoint
• Websites with decorations

When you copy text from such sources, it is copied including the formatting.

If you paste and try to read text that includes formatting, an error message saying "An error occurred with the input text. Please try different text." will appear.

In the text box, it may look like plain text, but it remains text that includes formatting.

Solutions for reading long texts

• Break long texts into multiple parts, such as 2 or 3 times
• Use the conversation function to put text into multiple text boxes for reading

These methods make it less likely for errors to occur.

How to use Ondoku's conversation/dialogue function. Make listening materials and long text creation even more convenient with speech synthesis! | Text-to-speech software Ondoku

How to use Ondoku's conversation function! Explaining how to use the conversation function with images. We will introduce specific examples of what purposes the conversation function can be used for.

Solutions for reading text containing symbols

Ondoku is strictly a service that can read text.

Including unnecessary symbols can interfere with reading or prevent reading from being possible.

Example: & < > : ; " = etc.

In particular, symbols used in SSML tags are prone to causing errors. Please remove as many symbols unrelated to reading as possible.

If you want the symbols to be read, please replace them with Katakana or Hiragana.

Example: = Equal

2. Solutions when there is a problem with the usage environment

Recommended internet speed for Ondoku

• Download: 5Mbps

If the internet speed is below the recommended level, you may not be able to use the service comfortably.

You can check your current internet speed here.

External site: Internet Speed Test

Recommended browser for Ondoku

Ondoku recommends the latest version of Google Chrome as the recommended browser.

Usage environment as the cause of the error

• Slow internet speed
• Browser JavaScript is disabled
• Not using the recommended browser
• Browser extensions are interfering
• Some kind of block function is active
• There is some cause in the usage environment

These are major causes of reading errors. Here are the solutions for each.

Solutions for slow internet speed

When the internet speed is slow,

• Connect to a fast Wi-Fi or mobile network

please use it in that state.

Also, please try tethering, etc.

Solutions when browser JavaScript is disabled

If JavaScript is disabled, reading is not possible.

Please enable JavaScript.

Please check here for how to confirm if JavaScript is enabled in your browser.

External site: How to enable JavaScript

Solutions when not using the recommended browser

If you are not using the recommended browser, it can cause some kind of error.

Please use the recommended browser.

Solutions when errors occur even with the recommended browser

When you are having trouble with errors occurring,

• Switch the browser to Chrome
  (However, if you are using Chrome now, please try a different browser)
• Try using the Incognito Window in Chrome

please try these.

Download Google Chrome

How to open an Incognito Window

What is an Incognito Window?

It allows you to browse without saving your web site browsing history or information entered into forms.
Cookies, cache, and extensions can be disabled.

How to use an Incognito Window is:

1. Click "File" on the toolbar
2. Select "New Incognito Window"

Alternatively,

1. Open with [Ctrl] + [Shift] + [N] keys

you can launch it this way.

Please try it once.

The fact that it works in an Incognito Window means that cookies, cache, or extensions are interfering.

• Delete cookies and cache
• Disable extensions

Please try Ondoku after doing this.

Solutions when some kind of block function is active

In the past, there was a case where "HTML became corrupted and reading was impossible when trying to read aloud on a workplace computer."

The cause at that time was a firewall installed in the workplace network environment.

We received a report that it became possible to use it after having the IT department check it.

Please check if there are any block functions in your current network environment.

Try from another device (smartphone, tablet, computer)

If a reading error occurs despite being in the recommended environment due to a problem with the usage environment, it may be resolved by changing the device.

Please try from another device instead of the one you have been using.

Example

Could not read on a computer
→ Try on a smartphone in a mobile data communication environment
→ Try on a colleague's computer
→ Try on a tablet at home

Problems are often solved by trying from a different device (smartphone, tablet, computer).

Please try again.

Inquiring with Ondoku about the error

Inquiring with Ondoku can lead to investigating the cause of the error.

On the Ondoku management side, we can check a history called an error log that says, "An error occurred in this situation."

Error logs also cannot be seen by customers.

When you want to investigate the cause of an error, please contact Ondoku Customer Support from Inquiry.

At Ondoku Customer Support, we will respond within 24 hours on business days.

• In the case of non-members
  We cannot investigate the cause of the error. Please register as a member.
• In the case of members
  We will provide support via email to investigate the cause of the error.

When inquiring,

• The account experiencing the symptom:
• Browser you are using:
• Around what time did it occur:
• Language:
• Voice type:
• Settings such as speed:
• Tried the Incognito Window:
• Tried from another device (smartphone, tablet, computer):
• Does the error still occur now:
• The text where the error occurred (the full text you tried to read):

Please contact us after stating these things.

By providing the above information, the investigation and resolution of the error cause will be faster.

By investigating the cause of the error, you can use Ondoku even more comfortably.

Ondoku is happier than anything to be of help to you as a user.

Please take this opportunity to contact Ondoku Customer Support.

We will support you with all our might.

May we continue to be the best text-to-speech software for you.

Thank you for your continued support of Ondoku.

■ AI voice synthesis software "Ondoku"

"Ondoku" is an online text-to-speech tool that can be used with no initial costs.

• Supports approximately 50 languages, including Japanese, English, Chinese, Korean, Spanish, French, and German
• Available from both PC and smartphone
• Suitable for business, education, entertainment, etc.
• No installation required, can be used immediately from your browser
• Supports reading from images

To use it, simply enter text or upload a file on the site. A natural-sounding audio file will be generated within seconds. You can use voice synthesis up to 5,000 characters for free, so please give it a try.

Text-to-speech software "Ondoku" can read out 5000 characters every month with AI voice for free. You can easily download MP3s and commercial use is also possible. If you sign up for free, you can convert up to 5,000 characters per month for free from text to speech. Try Ondoku now.

HP: ondoku3.com
Email: ondoku3.com@gmail.com